Contact Us

Contact us at Ozzie Collectables for help with an order, a product question or anything else about our trading card games. Use the form below or email us directly – a real person reads every message and replies by email.

Before you contact us, the help centre below may already have your answer. It covers the questions we hear most, from orders and pre-orders to card languages and storage, with 20 quick answers at the end.

How to contact us

There are two ways to contact us, and both reach the same team:

• The contact form at the top of this page. Add your name, email address and message, plus a phone number if you would like us to have it. The form sends your message straight to our inbox.
• Email – write to sales@ozziescollectables.com.au from your own email account. This is handy if you want to attach photos.

Whichever option you choose, we reply by email. Please check that your email address is spelled correctly, and keep an eye on your spam or promotions folder in case our reply lands there.

What to include when you contact us

A few details help us answer you quickly and accurately. When you contact us, try to include:

• Your order number, if your message is about an order you have placed.
• The product name or a link to the product page, if you are asking about stock, a pre-order or a specific product.
• Photos of the parcel and the product, if something arrived damaged or does not look right.
• The card language you want – English, Japanese, Korean or Chinese – if you are asking about a set we stock in more than one language.
• Any deadline that matters to you, such as a birthday or an event, so we can tell you what is realistic.

You do not need to write a long message. One or two clear sentences with the right details is usually all we need.

Contact us about an order

If you have placed an order and something is not right, contact us as soon as possible and include your order number. We can help with questions about your order details and the products you bought, and we will keep you updated by email.

Your order confirmation email lists everything you ordered and the email address we have on file. If you cannot find it, check your spam folder or contact us with the name and email address you used at checkout so we can locate it for you.

If you need to change something, such as a delivery address, contact us straight away. The sooner we hear from you, the more likely it is that we can make the change before your order is packed.

Contact us about stock and new releases

Stock changes quickly, especially when a popular set is released. If a product shows as out of stock, contact us to ask whether more is expected, or join the release alerts at the bottom of every page to hear about restocks and new listings by email.

If you are looking for a product we do not list, contact us with the name of the set and the language you want. We cannot promise to find every item, but customer requests help us decide what to bring in next, and we will let you know if we can help.

Ozzie Collectables stocks Pokémon in English, Japanese, Korean and Chinese, plus One Piece, Dragon Ball Super, Yu-Gi-Oh!, Magic: The Gathering, Disney Lorcana, Union Arena, Weiß Schwarz and more. You can browse the full range in the shop.

Contact us about pre-orders

Pre-order products are marked with [PRE-ORDER] in the product name, and their product details show that they ship when stock arrives. If you have a question about a pre-order – for example, whether it is still available or what is included – contact us with the product name.

Release dates are set by the publishers, and they can change. If a release date moves, we will keep you informed by email, and you are always welcome to contact us for an update.

Contact us about authenticity

Every product we sell is 100% authentic, officially licensed and new. We never sell reprints, proxies or resealed boxes, and sealed boxes and cases arrive exactly as they left the manufacturer.

If you have any concern about a product you received from us, contact us with your order number and clear photos of the packaging and seals. We take authenticity seriously and will look into every enquiry.

Contact us about a damaged or incorrect item

We pack every order carefully, but parcels can occasionally be damaged in transit. If your order arrives damaged, or you receive an item that is different from what you ordered, contact us as soon as you can.

Please include your order number, photos of the outer packaging, photos of the product, and a short description of the problem. Keep all the packaging until we reply, because we may need it to resolve the issue.

Your rights as a customer are protected by the Australian Consumer Law. You can read about consumer guarantees on the ACCC website.

Contact us about card languages and editions

Many sets come in more than one language, and the difference matters. English cards are the standard for official tournaments in Australia. Japanese, Korean and Chinese cards play the same way but are mostly bought for collecting, often because of their artwork, print quality or earlier release dates.

For the One Piece Card Game, an Asia Edition box contains English-language cards produced for the Asian market. Every product title at Ozzie Collectables names the language, but if you are unsure which version suits you, contact us and tell us whether you plan to play, collect or give the product as a gift.

Contact us about sealed cases and larger orders

Some sets are available as full sealed cases, which hold several booster boxes in their original factory packaging. If you would like more than one case, or several boxes from the same set, contact us before you order and tell us the product and the quantity you need.

Group buys for clubs and friends are welcome too. Let us know what you are planning and we will tell you what is possible with the stock we have.

Contact us about gifts

Buying for someone else? Contact us with a budget, the game they love and whether they play or collect, and we will suggest products that suit. Elite Trainer Boxes, special collections, booster bundles and board games are all popular gift choices.

Questions about Pokémon products

Pokémon is our biggest range, with booster boxes, Elite Trainer Boxes, booster bundles, special collections and sealed cases in English, Japanese, Korean and Chinese. If you are trying to decide between two sets, or between an English and a Japanese version of the same set, contact us and tell us what you want from the product – opening, collecting, playing or gifting – and we will help you compare.

One Piece, Dragon Ball Super and anime games

We stock English and Japanese One Piece Card Game booster boxes and sealed cases, Dragon Ball Super Card Game Fusion World and Masters booster boxes, and anime games such as Union Arena, Weiß Schwarz and the hololive OFFICIAL CARD GAME. Contact us with the set code or name if you are hunting for a particular release.

Magic, Yu-Gi-Oh! and other games

Questions about Magic: The Gathering Play Boosters, Collector Boosters or Commander decks, Yu-Gi-Oh! core sets and reprint sets, or games such as Disney Lorcana, Flesh and Blood, Star Wars: Unlimited and Riftbound are always welcome. Tell us the set and the product type and we will check what we have.

Tips for a quicker answer

We answer every message, and a few simple habits help us reply even faster:

• Send one message per enquiry, and reply to our email rather than starting a new conversation.
• Put your order number or the product name in the first line of your message.
• Attach clear photos if your question is about the condition of a parcel or product.
• Add our email address to your contacts so our reply does not end up in your spam folder.

Checkout and payment questions

If something goes wrong at checkout – for example, an error message appears or a payment does not go through – contact us with a short description of what happened and the products in your cart. A screenshot of any error message is very helpful.

For your security, never send card numbers, passwords or other payment details by email or through the contact form. We will never ask you for them.

Help with your account

You can view your orders and update your details by signing in to My account. If you have forgotten your password, use the lost password link on the sign-in page to reset it by email.

If you cannot sign in or you need to change the email address on your account, contact us from the email address you registered with and we will help.

Release alerts and emails

Release alerts let you hear about new listings and restocks by email. You can join using the sign-up form at the bottom of every page. If you would like to stop receiving release alerts, contact us and we will remove your email address.

Board games and sports cards

Our range is not just booster boxes. We also sell brand-new board games and officially licensed AFL, NRL and NBA trading card boxes. If you would like a recommendation for a family game night or a question about a particular sports card release, contact us and we will help you choose.

Collecting and storage questions

We are collectors too, and we are always happy to share tips. Keep sealed boxes upright in a cool, dry place away from sunlight, sleeve your best cards straight away and use side-loading binders for set collections. For more ideas, read the collecting and storage tips in the Ozzie Collectables guide.

Business and media enquiries

If you are a supplier, publisher, event organiser or member of the media, contact us by email with a short summary of your enquiry and the best way to reach you. We read every message and will reply if we can help.

Our promise when you get in touch

Ozzie Collectables is an Australian store run by people who love trading card games. When you message us, you can expect honest answers about stock and release dates, clear information about card languages and editions, and practical advice from people who open, play and collect the same products you do.

If we do not know the answer straight away, we will say so, find out and follow up. And if a product is not right for you, we would rather tell you before you buy than after.

What happens after you contact us

When you send the form, a confirmation message appears on the page and your message goes straight to our inbox. Our team reads it and replies by email to the address you provided.

If you have not heard back, check your spam or promotions folder first, then email us directly at sales@ozziescollectables.com.au in case your message did not reach us. Please send one message per enquiry where you can, so your conversation stays together in one place.

We use the details you send only to answer your enquiry. We do not add you to any mailing list unless you sign up for release alerts yourself.

Frequently asked questions

Here are 20 quick answers to the questions customers ask most often. If yours is not listed, please contact us using the form or email at the top of this page.

1. What is the best way to contact us?

Use the contact form on this page or email sales@ozziescollectables.com.au. Both go to the same inbox.

2. How will you reply?

We reply by email to the address you give us, so please check it carefully before you send your message.

3. Do I have to give my phone number?

No. The phone number field is optional. Only add it if you are happy for us to have it.

4. Where is my order confirmation?

It is sent to the email address used at checkout. If you cannot find it, check your spam folder or contact us with your name and email address.

5. Can I change my order after placing it?

Contact us as soon as possible with your order number. The earlier we hear from you, the more likely we can help before your order is packed.

6. Do you ship Australia-wide?

Yes. Ozzie Collectables ships orders Australia-wide, and the delivery options for your address are shown at checkout.

7. Are your prices in Australian dollars?

Yes. Every price is in Australian dollars, so there is no currency conversion at checkout.

8. Is everything you sell authentic?

Yes. We only sell genuine, officially licensed product – never reprints, proxies or resealed boxes.

9. Are your booster boxes factory sealed?

Yes. Sealed boxes and cases arrive exactly as they left the manufacturer.

10. What does [PRE-ORDER] mean?

It means the product has not been released yet. Pre-order products ship when stock arrives.

11. Can release dates change?

Yes. Publishers set release dates and sometimes move them. We keep pre-order customers informed by email.

12. Will you restock a sold-out product?

Sometimes. Contact us to ask, or join the release alerts to hear about restocks first.

13. Can you find a product you do not list?

We are happy to look into it. Tell us the set name and language, and we will let you know if we can help.

14. Which card language should I buy?

Choose English if you plan to play in official tournaments. Japanese, Korean and Chinese cards are popular with collectors.

15. What is an Asia Edition box?

For the One Piece Card Game, an Asia Edition box contains English-language cards produced for the Asian market.

16. What should I do if my parcel arrives damaged?

Contact us with your order number and photos of the packaging and product, and keep all the packaging until we reply.

17. Do you sell sealed cases?

Yes, for selected sets. You can browse sealed cases or contact us about larger quantities.

18. Do you sell board games and sports cards?

Yes. We stock board games and officially licensed AFL, NRL and NBA trading cards.

19. How do I hear about new releases?

Join the release alerts at the bottom of any page, and check the New arrivals section on the homepage.

20. What happens to the details I send?

We use your name, email address, phone number and message only to reply to your enquiry.

Still have a question? Contact us using the form at the top of this page or email sales@ozziescollectables.com.au, and the Ozzie Collectables team will get back to you.